Let me begin by saying that I am not the client, my husband is. The Covid-19 pandemic/quarantine has him locked down in another country. This alone has generated its own amount of distress and add to that the beginning of a new build, but I was wrong.Andrew P, Eric, Shane, Stephen and Kyle represented Morton Buildings, Inc. in a way that set the standard for all the other contractors I come in contact and/or do business with. I tried to show my appreciation every day by preparing lunch for them!!From the beginning to the 'almost' end (we're receiving a large amount of rain in our state and the concrete (final part) has to wait), the site has been set up in the most organized way. There were no tools laying around...ladders 'there' when they should have been 'there'...nails...scraps of metal, etc., could not to be found. (Every day I would video walk for my husband.)One thing that stands out and occurred when the trash container was delivered and it speaks to the professionalism of "the group": the trash company completely destroyed my mail box...and left without acknowledging it!And when I called Andrew P. he acknowledged, immediately reassured me, and in one day I had a new mailbox, 2/4 and all! One day.And here's the thing...again, I am not the client! This truly was a sweat-free experience. And this does not mean that the end will be this way...or that and/or be void of challenges, but the process up until this point leaves me pleased.

Be careful with the paint warranty. I made a peeling paint claim in February of 2019 (my building was turning 20 years old in April of 2019). The office that had built my building had closed down so there was confusion and delay in getting me hooked up with the proper people (they actually have a complete department for paint warranty claims🤔). You guessed it I received a letter in the mail in August claiming my paint peeling claim was processed outside of the 20 year warranty....therefore they couldn’t help me. After contacting them to express my frustration they said if I could summons my phone records from the original call they would look into it further. Really? Are you kidding me? I called on a work phone....it would be nearly impossible to get those records. I’d advise anyone with a Morton building to get up on the roof every spring and look for peeling paint. If I can get at least a few customers proper customer service I will be happy. Tell your friends and neighbors if they have a Morton building keep a close eye on the paint and get your warranty claim in and log all your calls to the factory. Don’t even mess with your local Morton facility.....go right to the factory and get the claim number immediately. The current paint warranty is 30 years.....mine was built in 1999 when evidently they only had a 20 year warranty.🙄

I chose Morton given a reputation for quality. Unfortunately, the customer service is not. I would look elsewhere - there are other good options. If you do choose them, don't believe anything the salesman says and make sure everything is clearly down in writing. This was my mistake.On my initial planning meeting, the salesman tried to talk me out of a service door. This is for a detached shop so I will be using this door all the time. He said fine, he has a door they never used in his office. They would just put that one in. (Not in writing though.) Fortunately, I noticed they had no opening for the door when they started building. The shop is not by my house so I easily could have missed this. They would not have put it in. I caught it in time but they went ahead and added an $800 "change order". Fine. Not a big deal in the grand scheme.I had planned in floor heat from the start. All the salesman put down in the plans was "2" foam to fasten the pex tube". He said not to worry about the tubing, the cost would be $3-400. A few days before the concrete was scheduled, I get a frantic call saying "we didn't know about in floor heat". They scrambled to get someone who would come on a Saturday to do it but the quote was $3000 just to lay the tubing. I told the salesman that in floor heat was the plan the entire time but he didn't seem to recall and was annoyed that I questioned him. I wonder what he thought the pex in the concrete was for?About 4-6 weeks after everything was done (except the garage doors - we will get to that) I get a call asking if everything was working out fine and can we close the project? I asked them if they had insulated the ceiling as planned? They checked the plans. Yeah, forgot about that too.Garage doors. On the first planning meeting, I told the salesman I was probably going to go with stamped steel doors. He said he thought he knew just what I was looking for. They were putting in some doors just like that and he would send me a picture later that day. This is in May. No picture. All summer, I asked him about a dozen times to finalize my doors (I was told door orders usually took 3 weeks). Phone calls, texts, emails. Every time I would either get no reply or he "would send a picture later today". He never would. 4 months pass. Finally I reached the conclusion he was not going to get it done for them to be on hand after concrete. His incompetence had been made increasingly clear as the project went on. It's now September and I really wanted it sealed up before winter. I started looking for quotes myself. I found some and ordered them early Oct. The Morton salesman called me 2 weeks after concrete was poured and said he just needed a color and could order my doors. Keep in mind, I didn't pick a door from him (there are dozens of style choices not just colors) and it's now 2 weeks after concrete and he hasn't even ordered. It took my doors 4 months to arrive. I used the same brand Morton was planning to order so would have been in the same situation. I didn't get doors until February and spent the winter shoveling drifted snow out of the building.I've since discussed all this with the Morton people. They don't seem to think any of this is their problem.In conclusion, this seemed like their first project. No one seemed to know the building plans. The salesman liked to tell me things verbally, not write them down, then forget it happened. The building itself seems like good quality and the guys on the job site communicated well. Given the mistakes above and their lack of interest in recognizing them, I doubt the warranty is worth much. I would definitely look elsewhere if you are in the market for a building.

We have been working with morton buildings, on existing morton building for over 2 years now trying to get warranty work and hail damage repaired. They came and did some repairs, replaced the roof and upgraded some door panals, still waiting for warranty work! The crew that came out the Forman was rude workmanship was very poor! If you are looking for a building,save yourself alot of headache and purchase another building!

Best bldg and great quality